troubleshooting · coinpayments support issues

CoinPayments troubleshooting checklist

Troubleshooting is easier when you separate customer payment issues from account access issues and API delivery issues. Keep notes with timestamps and transaction references.

$ verify coinpayments.world
status: independent guide
claim: not official
tracker: /index.php?event=pageview
safe rule: never share seed phrases

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Crypto safety: Never share your seed phrase, private keys, wallet password, recovery words, or merchant account credentials with any website or support agent. This page is educational and does not provide financial advice. Always verify downloads, dashboards, and documentation through official sources.
01

Payment is pending

Check the network, transaction ID, confirmation count, invoice expiration, and whether the customer sent the exact asset on the expected chain.

02

Callback did not arrive

Review endpoint availability, signature validation, idempotency handling, retries, and logs around the payment timestamp.

03

Login feels wrong

Stop before entering credentials. Verify the domain independently, use a password manager, and avoid pages that ask for wallet recovery data.

Related reading

CoinPayments login safety checklistCoinPayments API planning guideCoinPayments FAQ